Multiple Choice
What is the customer lifetime value of a customer that that generates $1,000 (on average) of annual sales? Assume a 7% discount rate, a 15% profit margin, and a customer expected lifetime of 10 years.
A) $140
B) $1,054
C) $21
D) Cannot be determined from the information given
Correct Answer:

Verified
Correct Answer:
Verified
Q42: Which of the following is not a
Q43: Customers should be segmented prior to customer
Q44: "A person, household, or company that over
Q45: External customer service audits are used to?<br>A)
Q46: Harley-Davidson's creation of Harley Owners Groups on
Q48: The book CRM Unplugged: Releasing CRM's Strategic
Q49: After customer segmentation, which activity takes place?<br>A)
Q50: The overall objective of an internal customer
Q51: Describe the development of a social media
Q52: Assume that a grocery store is considering