Multiple Choice
Which of the following is a post-transaction customer service performance measure?
A) Hours of training completed
B) Number of warranty services performed
C) Time to fill customer order
D) Percent returns/adjustments
Correct Answer:

Verified
Correct Answer:
Verified
Q101: Customer relationship initiatives for a firm's best
Q102: If not done carefully, telemarketing can be
Q103: Information collected about customers may include all
Q104: Transaction elements of customer service occur during
Q105: A company's response to a failure of
Q107: Service recovery is an attempt by a
Q108: What percentage (approximately) of quick-service firms use
Q109: Most of a firm's profits being generated
Q110: Grouping customers within a firm's customer database
Q111: Targeted email campaigns are typically?<br>A) High cost