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  3. Study Set
    Operations Management
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    Exam 5: Customer Relationships and Customer Service
  5. Question
    Which of the Following Is a Post-Transaction Customer Service Performance
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Which of the Following Is a Post-Transaction Customer Service Performance

Question 106

Question 106

Multiple Choice

Which of the following is a post-transaction customer service performance measure?


A) Hours of training completed
B) Number of warranty services performed
C) Time to fill customer order
D) Percent returns/adjustments

Correct Answer:

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