Multiple Choice
Rebecca and Heather both visit a coffee shop on the same day and leave feedback about the shop on a popular online restaurant rating site. Rebecca leaves very negative feedback while Heather leaves very positive feedback. This is likely an example of what?
A) Poor customer service for both customers
B) Typical service experienced in a food service setting
C) Variation in service quality
D) Customer warranty claims
Correct Answer:
Verified
Correct Answer:
Verified
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