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TABLE 10-13 The Amount of Time Required to Reach a Customer Service

Question 124

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TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
TABLE 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal. -Referring to Table 10-13, what is the value of the test statistic? A) 0.2025 B) 0.3544 C) 2.0115 D) 2.2140
-Referring to Table 10-13, what is the value of the test statistic?


A) 0.2025
B) 0.3544
C) 2.0115
D) 2.2140

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