The Balanced Scorecard

Multiple Choice

The balanced scorecard:

A) Is a tool used to communicate the organizational metrics using a traffic light approach (red/yellow/green) .
B) Is a method used to evaluate the health of an organization by looking at all value drivers such as the customers, the workforce, the financials, and business processes.
C) Focuses its attention on an organization's financials.
D) Is used to communicate the TCO for an IT investment.
E) Is one of many metrics used to evaluate the value of an IT investment.