A Balanced Scorecard Is a Method Used by IT Departments

Essay

A balanced scorecard is a method used by IT departments to measure overall health and success of an IT investment. Match a type of measurement an IT organization may report with the appropriate balanced scorecard category it supports.
$$\begin{array} { | l | l | } \hline \text { Customer Perspective } & \text { The percentage of repeat client business. } \\\hline \text { Intemal Perspective } & \text { The percentage of projects completed on time. } \\\hline \text { Intemal Perspective } & \begin{array} { l } \text { Uptime versus downtime of a critical } \\\text { infonnation system. }\end{array} \\\hline \text { Learning Perspective } & \begin{array} { l } \text { The number of employees trained on the use of } \\\text { collaborative techrologies. }\end{array} \\\hline \text { Custoner Perspective } & \text { Client satisfaction surveys. } \\\hline \text { Financial Perspective } & \begin{array} { l } \text { Percentage of projects completed on or below } \\\text { budget. }\end{array} \\\hline\end{array}$$