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Enterprise Rent-A-Car Was Able to Model and Better Understand How

Question 17

Multiple Choice

Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?


A) Business Process Management (BPM)
B) Radical redesign
C) New Product Development (NPD)
D) Six sigma
E) Product life cycle management

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