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    Exam 4: Developing service products: core and supplementary service elements
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    Which of the Following Is NOT a Facilitating Service in Lovelock's
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Which of the Following Is NOT a Facilitating Service in Lovelock's

Question 37

Question 37

Multiple Choice

Which of the following is NOT a facilitating service in Lovelock's 'Flower of Service'?


A) Billing
B) Payment
C) Technical systems
D) Information
E) Order taking

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