Solved
_________ Developed and Popularised Service Blueprinting After Studying Techniques for Industrial
Multiple Choice
_________ developed and popularised service blueprinting after studying techniques for industrial process design and control of workflows.
A) Shostack
B) Zeithaml
C) Bitner
D) Kotler
E) Sviolka
Correct Answer:
Verified
Correct Answer:
Verified
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