Multiple Choice
Blueprinting identifies potential _________ points, where there is significant risk of things going wrong and diminishing service quality.
A) tactical error
B) strategic error
C) fail
D) operational error
E) inconsistent service
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q4: Which of the following characteristics are most
Q5: How has the World Trade Organization been
Q6: When a franchisor delegates the responsibility for
Q7: Develop a service blueprint for a newly-opened
Q8: Websites for hotels are useful but for
Q10: Saving money is a more important driver
Q11: 'A good idea and a good plan
Q12: Key determinants in a service delivered in
Q13: Outsourcing service provisions has become increasingly popular
Q14: A ski resort in New Zealand offering