Multiple Choice
Customers may find the service disappointing or have doubts about its reliability in which of the following situations?
A) Demand exceeds maximum available capacity
B) Demand exceeds optimum capacity level
C) Demand and supply are well balanced
D) Demand is below optimum capacity
E) None of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q8: Loyalty programs are a good example of
Q9: Managers need to ensure that staff members
Q10: Although some services cannot be stored for
Q11: Which of the following is NOT one
Q12: How might a restaurant in a big
Q14: In which situation are optimum and maximum
Q15: Service firms can retrieve services from inventory
Q16: Assume you run a harbour cruise service.What
Q17: Reservations strategies should focus on yield.
Q18: The most essential component in developing a