Multiple Choice
Which of the following technologies is most likely to be used by a professional to provide services?
A) RFID tagging
B) SMS tickets
C) A website for downloading e-magazines
D) Long-distance consultations via Skype
E) A book drop designed to look like an ATM
Correct Answer:
Verified
Correct Answer:
Verified
Q36: A call centre's managers are concerned about
Q37: Which of the following should NOT be
Q38: More complex services generally require more customer
Q39: The ultimate objective of a customer service
Q40: For services high in _ or for
Q42: Why are customer satisfaction and operational efficiency
Q43: Customer service is becoming increasingly technology-based or
Q44: The use of role playing exercises is
Q45: Which of the following is NOT an
Q46: To manage the customer service function, companies