Multiple Choice
Short-term hard sell campaigns, managed for transactions not relationships, work best for ________ while partnership and preferred access programs work best for ________.
A) multibranders; switchers
B) switchers; multibranders
C) loyals; switchers
D) habituals; loyals
E) switchers; loyals
Correct Answer:

Verified
Correct Answer:
Verified
Q39: Customers are too important for a service
Q40: Not all customer relationships are worth keeping.Which
Q41: In terms of socio-cultural traits that impact
Q42: Banks are put in a difficult position
Q43: Assume you are the manager of an
Q45: How important is it for a small
Q46: According to David Maister (1997), _ is/are
Q47: A service business can grow in more
Q48: _ _ translates the business and customer
Q49: 'All customers are valuable to a service