Multiple Choice
Melissa, a manager in the customer service division of a company, usually makes decisions to resolve customer complaints based on her previous experiences and the standard procedures set by the company. The type of decision being made by Melissa is known as a _____ decision.
A) unstructured
B) tactical
C) nonrecurring
D) programmed
E) unique
Correct Answer:
Verified
Correct Answer:
Verified
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