Multiple Choice
Which of the following is a characteristic that can be used to guide the design of service systems?
A) Services cannot be inventoried.
B) Services are all similar.
C) Quality work means quality service.
D) Services businesses are inherently entrepreneurial.
E) Even service businesses have internal services.
Correct Answer:
Verified
Correct Answer:
Verified
Q43: Choosing how to accommodate customer induced variability
Q44: One of the three approaches to delivering
Q45: Service strategy begins by integrating operations and
Q46: The term "encounter" is defined by Webster's
Q47: Which of the following is not part
Q49: Which company is mentioned in the text
Q50: It is not necessary that a well-designed
Q51: In the service-system design matrix, an Internet
Q52: To avoid lost sales, service capacity must
Q53: Which of the following are alternative possible