Multiple Choice
Which of the following is not a characteristic of a well-designed service system?
A) Robust
B) Cost-effective
C) Puts customers in charge
D) User-friendly
E) Effectively links "front office" with "back office"
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q61: Effective management of services requires a clear
Q62: Because little or no inventory is carried
Q63: In the service-system design matrix, a mail
Q64: A service business is an organization whose
Q65: In the service-system design matrix, a face-to-face
Q66: Customer contact refers to creation of the
Q67: In the service-system design matrix, a face-to-face
Q69: Services often take the form of repeated
Q70: Which of the following is one of
Q71: When recovering from a defective service encounter,