Which of the Following Is Not a Characteristic of a Well-Designed

Multiple Choice

Which of the following is not a characteristic of a well-designed service system?

A) It is user-friendly.
B) It is cost-effective.
C) It provides effective links between the back office and the front office.
D) It is structured to have consistency between organization and department.
E) Each element of the service system is consistent with the operating focus of the firm.