Jordan Is the Marketing Head of Hastings Comprehensive Systems

Multiple Choice

Jordan is the marketing head of Hastings Comprehensive Systems. He usually strives for long-term improvement rather than short-term profit, regardless of the economic environment. In the context of Deming's 14 points of quality, this is an example of

A) creating constancy of purpose.
B) adopting a new philosophy.
C) removing barriers to pride in workmanship.
D) taking action to accomplish the transformation.
E) offering training and retraining.