Firms That Are Not Technology Oriented Must Develop New Capabilities

Multiple Choice

Firms that are not technology oriented must develop new capabilities to survive. For example, when Amazon.com changed the face of e-retailing in the 1990s, traditional brick-and-mortar bookstores had to adapt quickly. To regain competitiveness, they had to ________, which wasn't always easy for them to do.

A) dramatically overhaul their information technology capabilities
B) eliminate all books from their product mix
C) build more stores
D) hire more sales staff
E) pay higher salaries to their employees