If a Manager Learns About a Rumor on the Grapevine

Multiple Choice

If a manager learns about a rumor on the grapevine that has the potential to cause harm, he or she can best neutralize it by

A) treating all rumors as a serious issue to be dealt with firmly.
B) denying the rumor categorically, even if it is true.
C) issuing a "no comment" statement as a way to keep people guessing.
D) working to control information as much as possible.
E) disregarding ridiculous rumors and telling the truth consistently.