Multiple Choice
The basic aim of customer service training is to
A) train in teams.
B) train all employees to have excellent knowledge of the organization.
C) use CBT training.
D) use online training.
E) emphasize that "the customer is always right."
Correct Answer:
Verified
Correct Answer:
Verified
Q2: Management development is training of a more
Q3: You are the newly-hired HR manager for
Q4: A systematic method of training that is
Q6: A structured process by which individuals become
Q7: The following are all functions of programmed
Q8: E-learning is the delivery and administration of
Q9: Development is training of a<br>A)immediate nature.<br>B)technical nature.<br>C)specific
Q10: Effective means to connect the firm to
Q11: A new employee's supervisor orients the employee
Q31: Orientation provides new employees with basic background