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    Exam 3: Internal Analysis: Strengths, Weaknesses and Competitive Advantage
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    The Procedures, Processes, or Routines for Delivering Value to Customers
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The Procedures, Processes, or Routines for Delivering Value to Customers

Question 27

Question 27

Multiple Choice

The procedures, processes, or routines for delivering value to customers, employees, suppliers, or investors most accurately define the term __________.


A) competitive parities
B) operating capabilities
C) dynamic capabilities
D) network externalities

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