Speed Express, a Courier Company, Proves to Be a Challenge

Multiple Choice

Speed Express, a courier company, proves to be a challenge to its competitors. The technology, personnel, services, and organizational structure of the company are bound together to create a system widely appreciated by its customers. Speed Express has state-of-the-art facilities for its transportation, delivery, and packaging operations. Speed Express also has a range of travelling bags and brand of wrist watches. The company's success rests on the complex interplay between its functions, products, and operations. Customers remain loyal to the company and prefer it over other brands and services. Which of the following factors of inimitability does Speed Express have?

A) Time compression diseconomy
B) Path dependence
C) Complexity
D) Tacit knowledge