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Gilberto Makes a Negative Comment About Kristen's New Haircut

Question 21

Multiple Choice

Gilberto makes a negative comment about Kristen's new haircut. He quickly recants saying, "I'm sorry, Kristen. You know I didn't mean it." Unfortunately, Kristen still feels hurt. This example demonstrates that communication is _____.


A) inescapable
B) intentional
C) irreversible
D) complicated

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