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A Restaurant Manager Tracks Complaints from the Diner Satisfaction Cards

Question 120

Multiple Choice

A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table. A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table.   Using a classic Pareto analysis, what bottom categories comprise about 20% of the total complaints? A)  Order mistake, Too expensive, Food temperature B)  Slow service, Order mistake C)  Food taste, Food temperature, Slow service D)  Food taste, Table/utensils dirty
Using a classic Pareto analysis, what bottom categories comprise about 20% of the total complaints?


A) Order mistake, Too expensive, Food temperature
B) Slow service, Order mistake
C) Food taste, Food temperature, Slow service
D) Food taste, Table/utensils dirty

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