Sample Observations of a Claims Processor Made Over a 160-Hour

Multiple Choice

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 80%. The worker was idle 10% of the time (so that idle time should be subtracted from the total time when computing the average observed time) . The allowance factor is 8%. What is the normal time per unit?

A) 0.30 minutes
B) 16.0 minutes
C) 17.4 minutes
D) 18.0 minutes
E) 22.5 minutes