Which of the Following Statements Is TRUE

Multiple Choice

Which of the following statements is TRUE?

A) Juran coined the term zero defects.
B) Feigenbaum's work in how people learn from each other's successes led to the field of cross-functional teamwork.
C) Crosby defined quality as fitness for use.
D) Juran wrote the 14 points for implementing quality improvement.
E) Deming laid out 40 steps to quality improvement process in his 1961 book.