According to Arlie Hochschild, Which of the Following Is True

Multiple Choice

According to Arlie Hochschild, which of the following is true of emotional laborers?

A) They are not allowed to suppress negative feelings, particularly when poor behavior on the part of a customer evokes frustration.
B) Their physical strength is the most important part of their work.
C) Their labor has no exchange value.
D) They are alienated from their emotional lives.