You Receive a Phone Call from a Co-Worker Telling You

Multiple Choice

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue, you receive several more phone calls from other co-workers. Using the problem-solving process, what must be done first to effectively troubleshoot the issue?

A) Define the problem and scope.
B) Devise a possible solution.
C) Devise preventive measures.
D) Apply a solution.