Question 1

One of the most commonly reported venues for sex trafficking is ____.

Accepted Answer

A)  hotels and motels 
B)  airports 
C)  malls 
D)  retail stores A

Question 2

After a crisis, employers need to recognize and respond to employees who_____

Accepted Answer

A)  suffer from PTSD 
B)  quit their jobs 
C)  have large hospital bills 
D)  restaurant property damage A

Question 3

A well-qualified team of security guards should support but not substitute for a safety and security program.

Accepted Answer

A) True 
 B)False  True

Question 4

To reduce employee theft in your restaurant, you should consider all of the following except ____.

Accepted Answer

A)  Do not allow "off-the-clock" employees to linger around the restaurant after their shift. 
B)  Create an antitheft environment 
C)  Screen potential employee candidates as to whether they have ever been accused of stealing 
D)  Implement effective inventory controls.

Question 5

The main role of a security guard is to intervene when suspicious actions occur, even if doing so may not be safe.

Accepted Answer

A) True 
 B)False

Question 6

The most common crimes against hospitality businesses are

Accepted Answer

A)  Consumer theft of services, which involves a guest who leaves without paying the bill 
B)  Fraudulent payment of a bill, for example, where a stolen credit card is presented for payment 
C)  Internal theft of assets, committed by your own staff 
D)  A, B and C are the three most common activities

Question 7

Which of the following will impair the safety and the security of the hotel?

Accepted Answer

A)  Giving duplicate keys to the registered guest 
B)  Allowing both the executive housekeeper and assistant executive housekeeper to have the master key for all the guest rooms 
C)  Printing a welcome sign with the hotel's name on every key 
D)  Writing down the room number for guests on a key card holder when they check in

Question 8

A "Safety Program" consists of procedures and activities designed to insure the physical protection and good health of guests and employees.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is NOT a part of crisis management?

Accepted Answer

A)  Educating your employees how to act if a crisis happens 
B)  Dealing with the media when a crisis happens 
C)  Discussing with your guests how the last crisis happened at the property 
D)  Recognizing the good job your employees did during the crisis

Question 10

As long as a crisis management plan is thorough, it need not be committed to writing.

Accepted Answer

A) True 
 B)False

Question 11

Simple monitoring of activities can sometimes be the best response to a potential threat.

Accepted Answer

A) True 
 B)False

Question 12

There is little risk associated with issuing cash in exchange for a credit card charge.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an advantage of pre-planning?

Accepted Answer

A)  Reduced employer effectiveness 
B)  Reduced insurance rates 
C)  Reduced employee turnover 
D)  Improved facilitating ratios

Question 14

When dealing with the media about a crisis at your hotel property, you should do all of the following except ____.

Accepted Answer

A)  Show concern for the safety of your guests and employees. 
B)  Immediately update your website. 
C)  Let the media know if the incident occurred in the front or back of the house. 
D)  Speak clearly and professionally.

Question 15

Which of the following employees should make up the "Safety Committee"?

Accepted Answer

A)  The Line staff, as they have the most experience doing the job 
B)  The managers, as they have the most ability to deal with crises 
C)  The Executive Committee, to ensure that discretion is used in a crisis situation and to prevent the media and other staff from learning of situations as they arise 
D)  A mixture of employees at all levels, to make the committee more effective throughout the hotel

Question 16

Mexican law does not recognize a cause of action for negligent infliction of emotional distress.

Accepted Answer

A) True 
 B)False

Question 17

It is a good idea to practice the procedures identified in a crisis management plan with the employees who may be affected.

Accepted Answer

A) True 
 B)False

Question 18

The chip and pin/signature process is becoming the standard authorization process in the U.S.

Accepted Answer

A) True 
 B)False

Question 19

One of the significant elements of a hotel security program is dealing with local authorities.

Accepted Answer

A) True 
 B)False

Question 20

What is the first priority to protect during an emergency at the property?

Accepted Answer

A)  People 
B)  Power lines 
C)  Property 
D)  Crucial records of the business

Exam 14: Safety and Security Issues

One of the most commonly reported venues for sex trafficking is ____.

After a crisis, employers need to recognize and respond to employees who_____

A well-qualified team of security guards should support but not substitute for a safety and security program.

To reduce employee theft in your restaurant, you should consider all of the following except ____.

The main role of a security guard is to intervene when suspicious actions occur, even if doing so may not be safe.

The most common crimes against hospitality businesses are

Which of the following will impair the safety and the security of the hotel?

A "Safety Program" consists of procedures and activities designed to insure the physical protection and good health of guests and employees.

Which of the following is NOT a part of crisis management?

As long as a crisis management plan is thorough, it need not be committed to writing.

Simple monitoring of activities can sometimes be the best response to a potential threat.

There is little risk associated with issuing cash in exchange for a credit card charge.

Which of the following is an advantage of pre-planning?

When dealing with the media about a crisis at your hotel property, you should do all of the following except ____.

Which of the following employees should make up the "Safety Committee"?

Mexican law does not recognize a cause of action for negligent infliction of emotional distress.

It is a good idea to practice the procedures identified in a crisis management plan with the employees who may be affected.

The chip and pin/signature process is becoming the standard authorization process in the U.S.

One of the significant elements of a hotel security program is dealing with local authorities.

What is the first priority to protect during an emergency at the property?