Multiple Choice
You should use the direct approach to organize negative news messages when ________.
A) you want to soften the blow of the negative news
B) the reader has an emotional investment in the situation
C) the situation is routine or minor
D) you need to maintain a close working relationship with the reader
Correct Answer:
Verified
Correct Answer:
Verified
Q37: When done poorly, the indirect approach can
Q38: You can ease disappointment by using positive
Q39: The indirect approach is meant to obscure
Q40: The primary advantage of using the direct
Q41: When conveying negative news, you should always
Q43: Which of the following is TRUE about
Q44: Choose the _ approach for most routine
Q45: In a negative message that uses the
Q46: If you are in a position to
Q47: You should use the direct approach to