Tim Is Developing a Message to Inform a Customer That

Multiple Choice

Tim is developing a message to inform a customer that though Volume 1 of a set of two books he ordered is being mailed right away, Volume 2 can be mailed out only after a week. Which of the following lines reflects the most effective way of making a clear statement of the bad news when organizing the message using the indirect method?

A) We regret to inform you that, while we are mailing Volume 1 of the Goldwyn anthology to you right away, we can dispatch Volume 2 only next week.
B) The delivery of Volume 2 of the Goldwyn anthology has been delayed by a week, while Volume 1 is being mailed to you right away.
C) We are mailing Volume 1 of the Goldwyn anthology right away and Volume 2 will be delivered to you next week.
D) While we are mailing Volume 1 of the Goldwyn anthology to you right away, there will be a week-long delay in delivering Volume 2.