Which of the Following Is a Guideline for Responding Effectively

Multiple Choice

Which of the following is a guideline for responding effectively to rumours and negative information in a social media environment?

A) Limit your online presence to prevent online attacks and malicious campaigns.
B) Respond appropriately after you have assessed the negative message and you have made an effective response based on the overall public relations plan.
C) Respond to each and every rumour or piece of negative information that appears in social media.
D) Wait until a negative situation occurs to engage with customers in a social media environment.