You Are Manager,Customer Services,at Famous Watches

Essay

You are Manager,Customer Services,at Famous Watches.You have received a complaint from a customer stating that his watch has stopped working ever since the time he wore it when he went diving.This particular model,though water resistant,cannot be worn when underwater.This information is clearly given-with graphics-on the reverse of the watch,in the user manual enclosed with the product,and on the packaging.However,in order to build goodwill,the company decides to provide free service and parts to repair the watch.Draft an email to the customer,communicating the company's decision,making up any details that you may need.