In a Meeting with Colleagues, Tom Was Presenting His Ideas

Multiple Choice

In a meeting with colleagues, Tom was presenting his ideas for gathering detailed information on customers. Tom feels strongly that having detailed profiles of each customer will dramatically increase sales; however, while the general reception of Tom's ideas were positive, several concerns were expressed over privacy. In a later report, Tom made no mention of these concerns. It is possible that during the meeting, Tom was ________.

A) listening selectively
B) perceiving selectively or defensively
C) listening deceptively
D) demonstrating arrogance