Sharon Is About to Follow-Up by Making Phone Calls to the Accounts

Multiple Choice

Sharon is about to follow-up by making phone calls to the accounts which she closed a couple of weeks ago.Which of the following pieces of advice would you give to her regarding following-up on the phone?

A) Focus on the business and not the relationship
B) Just start talking about anything to keep the conversation engaged
C) Take charge of the conversation as you do not need to listen to the customer
D) Ask for referrals in an active way
E) Set aside a time of a day to follow-up