According to the Textbook, Which of the Following Statements About

Multiple Choice

According to the textbook, which of the following statements about the business proposition and closing is FALSE?

A) try to delay as much as possible having to handle negative customer attitude
B) establish two-way communication between you and the prospect
C) recognize how your product can satisfy a prospect's real need
D) use a benefit statement when closing
E) commitment from the customer must illicit some action plan on the part of the prospect