Multiple Choice
Hollis was looking for a venue for her wedding reception. When she visited one potential location, she noticed that the landscaping was not complete, and there was stained carpet in the lobby. Which of the service quality building blocks caused Hollis to select an alternative venue?
A) tangibles
B) reliability
C) responsiveness
D) assurance
E) empathy
Correct Answer:
Verified
Correct Answer:
Verified
Q24: In training service providers, service quality goals
Q25: When there is a significant difference between
Q26: Because customers have different needs and expectations,
Q27: Last month, the cable service was out
Q28: The Broadmoor Hotel in Colorado Springs, Colorado,
Q30: When touring a historical home, you would
Q31: When Miranda arrived at her hotel room
Q32: Name three ways a firm can evaluate
Q33: When Jessica checked in at the Hilton
Q34: Carmine manages an upscale Italian restaurant in