Kent Wants to Survey Recent Customers About the Quality of Service

Multiple Choice

Kent wants to survey recent customers about the quality of service they received at his small cell phone repair shop. He has customers' mailing and e-mail addresses. Kent will likely use an online survey primarily because it offers

A) relatively low response rates.
B) the ability to share video with respondents.
C) the ability to ask sensitive questions with anonymity.
D) fast responses at a lower cost.
E) the opportunity to survey both existing and potential customers.