Multiple Choice
Why should you avoid placing a refusal in the last sentence of a letter?
A) Reader behaviour research suggests that people do not usually read the entire letter.
B) The letter needs to be closed positively to foster goodwill.
C) The bad news should be placed at the beginning of the letter to save reading time.
D) Reasons for the refusal must be seen first so that the reader does not demand compensation.
Correct Answer:
Verified
Correct Answer:
Verified
Q72: Justification reports, progress reports and periodic reports
Q73: What is not included in a letterhead?<br>A)
Q74: An authorisation memo gives the receiver permission
Q75: Types of appeals found in persuasive letters
Q76: Use a credit refusal to reject a
Q78: A formal email that accompanies or delivers
Q79: As a writing strategy, the subject line
Q80: What is the first step in the
Q81: Short reports usually start with a purpose
Q82: Memos are a one-way form of communication.