Multiple Choice
To achieve the optimum environmental factors for a communication outcome, organisations:
A) encourage privacy, familiarity and security.
B) put people at ease and match their expectations.
C) spend time designing office space, factory layout and the sales area, and plan for conferences.
D) produce 'noise' that acts as a barrier and interferes with communication
Correct Answer:

Verified
Correct Answer:
Verified
Q12: Terry nods and smiles as the presenter
Q13: Acceptable patterns of behaviour are established and
Q14: Nonverbal behaviour can be interpreted without context.
Q15: According to DeVito (2011), there are five
Q16: Compare and contrast the informational, evaluative and
Q18: Humiliating others can be the outcome when
Q19: Explain how constructive feedback is provided to
Q20: Successful 'I' statements interpret another person's conduct.
Q21: An effective listener is accepting of others.
Q22: Usually, nonverbal communication is consciously observed unless