Multiple Choice
A primary advantage of management observation for measuring service quality is
A) The observational results have statistical validity.
B) It is simple and inexpensive.
C) Employees perform better when they know they are being observed.
D) Employees can be monitored without their knowledge.
Correct Answer:
Verified
Correct Answer:
Verified
Q17: "Walking the front" means the servers watch
Q18: The comment cards returned to a restaurant
Q19: Comment cards the easiest and cheapest form
Q20: Structured guest interviews are very detailed, offer
Q21: The best time for a telephone survey
Q23: Which of the following is an advantage
Q24: An advantage of the mail survey is<br>A)
Q25: Like comment cards, call-in feedback does not
Q26: The good organizations pick one primary method
Q27: Mystery shoppers are inexpensive and a useful