Multiple Choice
Which of the following is an advantage of a guarantee for the organization?
A) It forces managers to supervise the guest experience carefully.
B) It forces employees to worry about the guest experience.
C) It pinpoints exactly where the service failed.
D) It saves the organization money.
Correct Answer:
Verified
Correct Answer:
Verified
Q23: Which of the following is an advantage
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Q29: MBWA stands for Management Being Watchful Always.
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