Multiple Choice
Miguel is working for the hotel. He normally works the front desk, but his job today is to simply walk around the hotel concentrating on the lobby asking hotel guests how their stay is. Another term for this persons job function on this day is?
A) Lounge Leopard
B) Lobby Lizard
C) Pesky Pete
D) Nagging Nanny
Correct Answer:

Verified
Correct Answer:
Verified
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