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Which Statement Best Describes a Typical Guest's Perception of Wait

Question 31

Multiple Choice

Which statement best describes a typical guest's perception of wait?


A) Occupied time feels longer than unoccupied time.
B) Time spent waiting for service feels shorter than time spent receiving service.
C) Anxious waits feel shorter than relaxed waits.
D) Waits of uncertain length feel longer than waits of certain length.

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