Multiple Choice
What helps communicate the quality and value of the service experience as well as guide the guest's perception of their experience?
A) informational cues
B) data mining
C) cross-selling
D) decision support systems (DSS)
Correct Answer:
Verified
Correct Answer:
Verified
Q32: New technologies aim to give guests more
Q33: The front and back of the house
Q34: Hospitality organizations should adopt the newest technologies
Q35: Customer-provided information is another source of information
Q36: Who can be considered "internal customers" of
Q38: Synthesizing large amounts of data to search
Q39: Customer transactions, psychographics, and demographics are all
Q40: What operating model helps determine the optimum
Q41: What is information overload?<br>A) When something goes
Q42: What helps employees serve guests more efficiently