Multiple Choice
Which of the following is the most serious disadvantage of guest co-production for the organization?
A) It increases legal risk.
B) It increases training costs.
C) It requires changes in the service environment.
D) It requires changes in the delivery system.
Correct Answer:
Verified
Correct Answer:
Verified
Q42: Segmenting the service process so that guests
Q43: The benefit of having guests participate in
Q44: An organization changing from full-service to co-production
Q45: Guests who serve as "consultants" to hospitality
Q46: Co-producing guests do not typically serve as<br>A)
Q48: One guest always stays at the same
Q49: The feeling of how long something takes
Q50: Theme parks allow guests to choose which
Q51: A group couponing site such as Groupon
Q52: Guests can learn to co-produce the experience