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The Waiting Time Before a Caller Is Able to Speak

Question 49

Multiple Choice

The waiting time before a caller is able to speak to a customer service representative at Chase Bank is exponentially distributed, with an average waiting time of 2.5 minutes.How likely is it that a caller will wait less than 2 minutes?


A) .4867
B) .5982
C) .5506
D) .4356
E) .5289

Correct Answer:

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