The Customer Service Representatives Employed by the Company for After-Sales

Multiple Choice

The customer service representatives employed by the company for after-sales support are likely to need:

A) training to learn to speak standard American English and lose accents they have
B) to be instructed in basic telephone manners and standards of politeness
C) mileage allowances for the time they will spend visiting client sites to physically install the software
D) special sales skills that allow them to close particularly difficult sales
E) specialized technical skills to assist customer companies in installing and implementing the software