When Dealing with Customer Complaints,the Salesperson Should Most Likely

Multiple Choice

When dealing with customer complaints,the salesperson should most likely:

A) determine if the complaint is real or imagined
B) point out the fallacy in the customer's argument
C) decide what action must be taken to remedy the problem
D) prevent customers from sharing their feelings and frustrations
E) blame the problem on other departments in the company,such as shipping